At SouzNXT, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our electronic products (such as earbuds, neckbands, chargers, and cables).
1. Information We Collect
We collect information that is necessary to provide you with a seamless shopping experience:
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Personal Identity Information: Your name, email address, and phone number.
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Shipping and Billing Information: Your complete delivery address, landmark, and pin code to ensure accurate delivery of your gadgets.
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Payment Information: We use secure third-party payment gateways. We do not store your credit/debit card numbers or CVV on our servers.
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Technical Data: Your IP address, browser type, and browsing behavior on our site (via cookies) to help us understand how to improve our website layout and product offerings.
2. How We Use Your Information
Your data is used strictly for the following purposes:
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Order Fulfillment: To process your orders, pack your products, and ship them to your location.
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Customer Support: To contact you regarding order updates, tracking details, or to resolve any technical issues with your purchase.
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Marketing Communications: With your consent, we may send you updates about new product launches (like Bluetooth 5.4 earbuds) or seasonal discounts.
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Fraud Prevention: To detect and prevent fraudulent transactions and ensure a secure shopping environment for all users.
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal data to third parties. We only share information with essential service providers who help us operate:
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Logistics Partners: Trusted courier services (e.g., Delhivery, BlueDart, Ecom Express) to deliver your orders.
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Payment Processors: Secure gateways that handle your banking and transaction details.
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Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.
4. Data Security
We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal information during transmission. Our internal systems are restricted to authorized personnel only, ensuring your data remains confidential.
5. Cookies and Tracking
Our website uses “cookies” to enhance your experience. Cookies allow us to remember the items in your shopping cart and provide personalized recommendations based on your interests. You can choose to disable cookies through your browser settings, though some website features may not function properly as a result.
6. Your Rights
As a customer, you have the right to:
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Access and Correction: Request a copy of the data we hold or ask us to update incorrect information.
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Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of the email.
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Data Deletion: Request that we delete your personal account and associated data, subject to legal and contractual obligations.
7. Contact Details
If you have any questions, concerns, or inquiries regarding this Privacy Policy or your data, please feel free to reach out to us:
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Brand Name: SouzNXT
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Email Support: velatrueinc@gmail.com
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Customer Care (Call/WhatsApp): +91 7065294537
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Operating Hours: Monday to Saturday (10:00 AM – 7:00 PM IST)